Client/Patient Information Form

If an appointment is missed without 24 hours notice, VCPI reserves the right to charge a no-show fee of up to $75 and impose pre-payment for future appointments. If you miss three or more appointments, VCPI reserves the right to discontinue service to your Pet.

If you arrive more than 10 minutes late for your scheduled appointment, our staff will determine if we are able to still work you in and a $15 work-in fee may be assessed.

If your Pet is scheduled for a procedure with a specialist, there is a $300 deposit paid at the time of scheduling the procedure. This deposit will be credited to the cost of the procedure.

If you need to cancel your specialist appointment, we require a 48-hour notice, or your $300 deposit will be forfeited as a cancellation fee.

VCPI wants to inform of what to expect from VCPI in terms of our professional care and concern for you and your Pet. We, also, want to outline what we ask from you as clients.

• Helpful, educational, and engaged staff.
• Clearly communicated timelines, recommendations, and expectations.
• Top-notch care for your Pet.
• Treated with respect and care.

What we ask from you as a client:

• We are always happy to provide information and education. If there is anything you do not understand please ask us first.
• If you do not receive 5-star care, we ask that you contact us immediately so we can correct it and have the chance to improve in the future.
• We expect you to treat our staff with respect and civility. We have a no-tolerance policy for bullying and/or harassment.

You can schedule/change an appointment from our App, your Pet Portal or call to speak with a Client Care Representative at 720.851.0820.

Thank you for your understanding and cooperation as we strive to best serve the needs of our clients and their Pet.